We appreciate and value your comments. To send an e-mail to our HawaiianMiles Service Center, please use the form below. Please remember to click on the submit button only once.

IMPORTANT: If you are unable to access your account online and wish to update your contact information, please call our HawaiianMiles Service Center for further assistance. We apologize, but we do not process requests to update account information via e-mail.

If you are able to access your account online and wish to update your email address or mailing address, please view more information.

Hawaiian Airlines flight credits are posted to a HawaiianMiles account 3 to 5 days after a flight. For missing flight credit, please utilize our Retroactive Flight Mileage Credit request form. All flights will be confirmed before mileage credit is awarded. Please allow 6-8 weeks for mileage credit to appear on your account.

For faster self-service, consult our Help/FAQ system.

HawaiianMiles Service Center:
Monday-Friday Hours: 8:00 a.m. - 4:30 p.m. HST
Toll-free 1-877-HA-MILES (1-877-426-4537)
Fax: 808-840-8333

or Email...