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Contract of Carriage : Rule 115
CONFIRMATION OF RESERVED SPACE
  1. A reservation for space on a given flight is valid when the availability and allocation of such space is confirmed by a reservation agent of HA and entered in the HA's electronic reservations system. Subject to payment or satisfactory credit arrangements, a validated ticket will be issued by HA indicating such confirmed space; provided that such reservation is subject to cancellation by HA if the passenger has not complied with the airport check-in time limit set forth in Rule 135 herein.
  2. HA will allow the passenger to hold a telephone reservation without purchase requirement for twenty-four (24) hours guaranteed at the price quoted by HA.
  3. Reservations made through HA’s Reservations Call Center and Airport Ticket Counters will be subject to non-refundable fees that will apply per ticketed passenger. The following fees will be charged in addition to any other applicable fees or additional fare collection, and do not apply to irregular operations or schedule change situations:

    Ticketing fee for all reservations excluding Frequent Flyer award redemption:
    1. Ticketed by HA Reservations Call Center
      1. For travel wholly within Hawaii: 15.00 USD
      2. For travel between the Cont’l US and Hawaii: 25.00 USD
    2. Ticketed by HA Airport Ticket Counters for domestic travel: 35.00 USD
  4. All of HA's flights are subject to overbooking which could result in HA's inability to provide previously confirmed space for a given flight. In that event, HA's obligation to the passenger is governed by Rule 240. The term "overbooking" as used in this rule means the limited acceptance of more confirmed reservations on a given flight than the seating capacity on the aircraft. HA upon request through their reservations office or at the airport ticket office will disclose which flights are overbooked.
  5. Notwithstanding the above, a passenger holding a valid ticket for a confirmed reservation shall be considered to have confirmed reserved space, whether or not there is a record of the passenger's reservations in HA's reservations system.
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