Chartered Flight Service

If you have questions regarding your chartered flight service or need help with any issue relating to your chartered flight, please contact the respective charter company. If you require a letter of verification of a flight disruption experienced on your chartered flight for travel insurance purposes only, may be requested via airlines:

Hawaiian Airlines
Consumer Affairs Office
P.O. Box 30008
Honolulu, HI 96820
or facsimile 808-838-6777

We will require your charter flight number, date of travel, and full name of passengers that traveled, and current mailing address.

Checked baggage issues (i.e. damaged, lost, delayed) may be reported to airlines.

Injury/damage to item/person that occur on the aircraft must be reported immediately to a flight attendant on board so the incident can be verified and recorded.