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| Contract of Carriage : Rule 56 |
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- HA accepts service animals trained to assist Qualified Individuals with a Disability who require the animal to assist them in the performance of necessary activities. The animals will be permitted to accompany the passenger into the cabin, if they meet the conditions of acceptance noted below.
- Conditions of Acceptance
- HA will accept as evidence that an animal is a Service Animal such items as identification cards, other written documentation, the type of harness or markings on the harness, tags, or other credible assurances of the Qualified Individual with a Disability.
- HA reserves the right to ask the passenger what type of tasks and/or functions the Service Animal provides.
- Service Animals must be properly harnessed or leashed and remain under the direct control of the Qualified Individual with a Disability.
- Service Animals must be small enough and confined to sit in the lap of the qualified Individual with a Disability or in the space under the seat without invading another customer’s seat area during the entire flight. If no other accommodation can be made and the animal is too big to fit safely in the cabin, the Service Animal must be checked as baggage. See Exception below.
- Service Animals used for emotional support, psychiatric service or comfort require current documentation (not more than one year old) on letterhead from the treating mental health professional. HA reserves the right to refuse transport in the cabin as a Service Animal if required documentation is not provided.
- The service animal will not occupy a seat.
- The service animal will not be seated in emergency exit rows. They may not obstruct an aisle or other area that must remain unobstructed in order to facilitate emergency evacuation.
There are no fees for the transportation of service animals, either in the cabin or as checked baggage.
- Dogs trained in explosive detection, drug search, search and rescue, or other specific functions, will be permitted to ride in the passenger cabin without charge and without being transported in a container provided:
- The dog is properly harnessed or leashed; and
- The dog is accompanied by its handler; and
- The dog is not allowed to occupy a seat; and
- The dog is not allowed to be seated in emergency exit rows.
- The dog and its handler must be in official emergency duty status which must be documented in writing to the satisfaction of HA. The documentation must be surrendered to HA at the time of boarding.
- Service animals in training will not be accepted by HA for transport under this rule.
- The customer assumes full responsibility for the safety, well-being and conduct of the Service Animal, including the interaction of the Service Animal with other customers who may come into contact with the animal while on board the aircraft, and for compliance with all governmental requirements, regulations, or restrictions, including entry permits and required health certificates of the country, state or territory from and/or to which the animal is being transported. HA reserves the right to charge the passenger for reimbursement of repair and/or cleaning costs incurred for transport of the Service Animal.
Exception: A customer traveling with a large service animal(s) which cannot fit in front of one seat and requires the leg space of a second seat must purchase an additional seat(s) at full fare to accommodate the service animal. If, on the day of departure, space is still available on the desired flight, the additional seat(s) can be refunded without a fee. |
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