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Customer Satisfaction Feedback

Your opinion is important to us...

Hawaiian Airlines values your comments and feedback. Please use this electronic form to submit any comments you have regarding our airline's service or operations.

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If you want to report a lost/damaged checked bag, click here.

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For specific information on our policies regarding nonrefundable fares or waivers of fees, click here.

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Comments or Inquiries:
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Overall Satisfaction
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The Consumer Affairs Office will respond by email, fax, or postal mail. We will respond no later than 30 business days from receipt of this inquiry. We appreciate your patience, as some cases may require time for investigation and verification.

Thank you for providing us with your comments. We look forward to serving you on another Hawaiian Airlines flight.

You can also voice your concerns on our Customer Advocate Line toll-free at 888-246-8526 Monday through Friday between 8:00 AM and 4:30 PM HST, by fax at 808-838-6777, or by mail at the address below:

Hawaiian Airlines
Consumer Affairs Office
P. O. Box 30008
Honolulu, HI 96820

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