Main Topics

HawaiianMiles Program
Share Miles
Premier Club
Pualani
HawaiianMiles Partners
Purchasing Miles
XtraMiles

HawaiianMiles Terms & Conditions

Program Changes and Termination

1. Hawaiian Airlines, Inc. ("Hawaiian") and its HawaiianMiles program partners reserve the right to change the program rules, regulations, travel awards, mileage award levels and special offers at any time without notice. This means that Hawaiian Airlines may, without notice, initiate changes (for instance, impacting partner affiliations, rules for earning mileage credit, continued availability of awards, blackout dates, or seat availability for award travel to any or all destinations).
2. Hawaiian Airlines reserves the right to terminate the HawaiianMiles program with six months' notice. This means that, regardless of an individual's participation in this program, the right to accumulate mileage and claim awards can be terminated six months after notice is given.
3. Hawaiian Airlines is not responsible for and reserves the right to suspend or cancel the HawaiianMiles program in the event of war, acts of God or public enemy, fire, flood, hurricanes, strikes or other labor disputes, riots, insurrection, governmental orders or actions, beyond the control of Hawaiian, or in the event of bankruptcy, reorganization or merger.
4. Unless otherwise stated, the terms and conditions of the HawaiianMiles program govern the program and any benefit associated with the program. For the most current program information, visit www.HawaiianAirlines.com.

Condition of Membership

1. A HawaiianMiles membership card will be mailed to a member upon request. A membership card may be printed online at www.HawaiianAirlines.com. Members will be required to log on to their MY ACCOUNT portal.
2. Only one HawaiianMiles account is permitted per person and must serve both business and personal travel needs. In the event more than one account number is assigned to the same individual, the duplicate account will be canceled upon written notification from the Member or at Hawaiian Airlines' discretion.
3. Individuals may enroll individually by internet or e-mail ("Members"), mail, or telephone.. Members must provide their full name as shown on a valid government issued picture identification. Full name means the given name, middle initial or middle name, if any, and family or surname.
4. Accounts will be maintained in the name of the individual Member. Accounts may not be maintained in the name of a commercial enterprise, partnership, association, limited liability corporation, and corporation or government entity.
5. If a Member fails to earn any miles for eighteen (18) consecutive months, Hawaiian will expire any accrued mileage on the member’s account. Expired miles may be reinstated for a fee.
6. The HawaiianMiles membership card is nontransferable, and photo identification may be required upon presentation.
7. Hawaiian Airlines permits minors (children under the age of 18) to become a Member of the HawaiianMiles Program. Award tickets earned through the minor's accumulation of HawaiianMiles credits will be sent to the minor's address on record (not necessarily the address of the parent or guardian who purchased the tickets for the minor). A parent or guardian who wishes to challenge the address on record will be required to provide Hawaiian Airlines with court documentation designating the individual who has legal custody of the minor. Hawaiian Airlines will not be responsible for replacing credits or Award Tickets sent to the address previously on record.

Earning Miles

1. To earn miles, the HawaiianMiles account number must be provided at the time of booking all reservations or upon check-in. This includes airline flights, hotel stays, and car rentals.
2. Mileage may be accrued for flights, hotel stays, car rentals or transactions actually taken or performed by the member only, regardless of who pays for the transaction.
3. Members are entitled to no more than one credit per flight. Individuals requiring additional seat accommodations are not entitled to additional mileage credits.
4. Miles earned on Hawaiian Airlines flights will be posted to a Member's HawaiianMiles account 3 to 5 days after the member's flight.
5. New Members may request credit for travel on Hawaiian Airlines flights completed within 30 days prior to enrollment date by visiting HawaiianAirlines.com, Retroactive Flight Credits.
6. Members may not earn frequent flyer credit in more than one frequent flyer program for any one flight.
7. Miles will not be credited for travel on Mileage Awards or discounted travel industry related tickets, airline employee/family/infant tickets, or tickets on charter flights. Hawaiian Airlines may, at its discretion, allow miles to be earned on designated charter flights.
8. Mileage credit will not be awarded for flight cancellations due to conditions beyond the control of Hawaiian Airlines or its travel partners, including, but not limited to, weather, governmental orders or actions, acts of God or public enemy, fire, strikes or other labor disputes, riots, insurrection.
9. If a member is rerouted to another carrier due to a flight cancellation on Hawaiian Airlines or a travel partner for operational reasons which occurred on the day of travel, the Member may earn mileage credit for the original itinerary by mailing or faxing the original passenger receipt and boarding pass, along with a brief explanation to HawaiianMiles Service Center—Flight Credits.
10. Mileage will not be credited if a voluntary flight change is made on another carrier due to a flight delay on Hawaiian Airlines or a travel partner.
11. Changes to the selection of a frequent flyer program for earning miles will not be accepted once a flight departs.
12. Bonus miles will not be awarded for discounted travel flight upgrades from coach to first class. The appropriate class of service for which the member is ticketed in will determine mileage credit.
13. HawaiianMiles partners may choose to limit the earning of miles to specific services and may exclude mileage credit for services purchased at discounted rates. Members must clarify mileage eligibility prior to purchase decision.
14. To earn Partner credits, member must present their HawaiianMiles membership card at the time of check-in or point of sale.
15. Partner credits will post to member's account between 60 and 90 days.
16. All partner credits are subject to partner approval and may be subject to an additional fee.
17. Mileage from one HawaiianMiles account may not be combined with mileage from another account unless member is a Hawaiian Airlines credit or check card holder. See "Share Miles.
18. Points/Miles transferred into a HawaiianMIles Account from another program may not be transferred to a third party loyalty program.
19. Accrued mileage does not constitute property of the member and therefore may not be transferred (i) upon death, (ii) as part of a domestic relations matter, or (iii) otherwise by operation of law.

Mileage Accounting and Notification

1. Hawaiian Airlines reserves the right to cease mailing HawaiianMiles program updates, statements and related materials to any HawaiianMiles member who has not accumulated mileage for the previous three (3) months.
2. Members may go online to www.HawaiianAirlines.com or mail a request to the HawaiianMiles Service Center at P.O. Box 30008, Honolulu, HI 96820 to obtain current program information; current HawaiianMiles account balance or redemption information.
3. Members may access their HawaiianMiles account via the website at HawaiianAirlines.com and logging into their personal web page My Account with their membership number and password or by using a touch-tone phone and entering their HawaiianMiles account number and PIN (Personal Identification Number).
4. To receive retroactive mileage credit for flights on Hawaiian Airlines, log into your personal web page My Account, click on Retro Active Flight Miles.
5. All documentation sent to the HawaiianMiles Service Center must be legible and include the full legal name of the traveler and the member's HawaiianMiles account number.
6. Upon receipt of the correspondence, the HawaiianMiles Service Center will research the inquiry. Any changes or credits to the account will be reflected on the next quarterly mileage statement.

Redeeming Awards

1. Flight awards for travel on Hawaiian Airlines may be redeemed through Hawaiian Airlines' Reservations Center or on the Hawaiian Airlines web site at HawaiianAirlines.com.
2. Flight awards redeemed through Hawaiian Airlines’ Reservations and Hawaiian Airlines’ Ticket Counters will be subject to a redemption fee.
3. Hawaiian Airlines offers additional E-Award redemptions online at www.HawaiianAirlines.com.
4. All flight reservations using mileage are subject to the availability of award seats for each award level.
5. If the award seat capacity for the lower award level has been reached, Members may still redeem flight awards for travel on Hawaiian Airlines at the next available award level.
6. Flight awards are valid for one year following the date of redemption and are issued as an E-ticket. The award can be extended for one year following the expiration date and all changes are subject to a fee.
7. An award segment may be combined with a purchased segment in the same E-Ticket record.
8. Hawaiian Airlines is not responsible for and will not replace lost, stolen, or destroyed award tickets or certificates.
9. A Member may claim awards using miles from their individual account for travel on Hawaiian Airlines for as many as 6 other passengers on the same record provided the award seats are available at the time of booking. All miles will automatically be deducted from the member's account.
10. A Member may make reservations for travel awards using their miles for another person. Miles will automatically be deducted from the member's account unless specified at the time of the booking.
11. Discounted awards are available for redemption online based on membership type. Discounted awards may be redeemed for other passengers when the eligible member is also listed on the same itinerary.
12. Once an award has been issued no refund will be made. Unused awards may be deposited back to a Member's account in its entirety for a fee. Miles for a partially used award may not be returned to the account.
13. Date and routing changes on awards are subject to availability and may require a service fee per award ticket issued.
14. In the event of a flight cancellation or other irregularity, award travel will be rescheduled only on the airline for which the ticket was issued. Additionally, Hawaiian Airlines and its travel partners will not be responsible for passenger expenses incurred, including but not limited to tickets purchased on other airlines, accommodations, or any other expenses, or for penalties on land packages.
15. When Hawaiian Airlines provides travel awards on another carrier or accommodations with participating partners, Hawaiian Airlines will not be responsible or liable to the Member or HawaiianMiles user for the terms and conditions of the other carrier or participating partner.
16. HawaiianMiles flight awards are subject to applicable departure taxes, federal inspection fees, passenger facility charges and/or other taxes, fees and charges assessed by appropriate authorities. All taxes and fees are the responsibility of the member and must be paid at the time of redemption.
17. Passengers are subject to Hawaiian Airlines' and the participating travel partners' rules and regulations for reservations, ticketing, passport and other requirements. Participating travel partners may exclude some amenities offered to revenue passengers.
18. Partner awards may only be redeemed through the HawaiianMiles Service Center. Processing time may vary between participating partners. Allow 2 to 3 weeks for processing.
19. The sale, purchase, assignment or barter of HawaiianMiles Program travel award certificates and tickets is strictly prohibited. Such certificates/tickets are VOID and will be confiscated by Hawaiian Airlines at the time it is presented. Members who sell, assign or barter awards or tickets are subject to having their frequent flyer account terminated and may also be liable for payment of the full fare, damages, litigation and transaction costs, or any other costs incurred.
20. HawaiianMiles reserves the right to audit any and all HawaiianMiles accounts at any time without notice to the Member for compliance with the terms and conditions set forth in the HawaiianMiles program. In the event that the audit reveals discrepancies, penalties will apply, and the processing of award requests may be delayed until the discrepancies are resolved. In addition, the Member may be subject to penalties, such as deduction of miles from their account.
21. The HawaiianMiles credits and awards have no refund value and are not redeemable for cash.

Membership Responsibility

1. Any abuse of the HawaiianMiles Program privileges, failure to follow the HawaiianMiles Program terms and conditions, or any misrepresentations, including any misrepresentation of flight information, may subject the member to cancellation from the HawaiianMiles Program, the cancellation of accrued travel miles, awards or benefits, or both.
2. Hawaiian Airlines reserves the right to disqualify any person from further participation in the HawaiianMiles Program if, in Hawaiian Airlines' sole discretion, that person has violated Hawaiian Airlines' conditions of carriage (which apply to all passengers) or any of the rules described herein. Disqualification may result in termination of an individual's membership, loss of accumulated mileage credit and the cancellation of the previously issued but unused awards.
3. Hawaiian Airlines will not be responsible for correspondence lost or delayed in the mail.
4. Altered or illegible documents will not be accepted.
5. All transactions in HawaiianMiles program are subject to review and adjustment (in case of error) by Hawaiian Airlines. Hawaiian Airlines will cancel your account and awards if misuse or violation of HawaiianMiles rules is detected.
6. All HawaiianMiles membership cards are the property of Hawaiian Airlines and must be surrendered upon request.
7. It is the responsibility of the member to ensure the personal information on their HawaiianMiles account is current. Any address changes, etc. should be updated online at www.HawaiianAirlines.com, My Account or contact Hawaiian Airlines by phone or mail.
8. Member may be required to provide supporting documents upon request.

Share Miles Terms & Conditions

1. Receiver (consumer credit or check cardholder) must be a Hawaiian Airlines consumer credit or check cardholder with an open account in good standing and with a current email address on file in their HawaiianMiles account information to share miles.
2. Share Miles is an internet-based program only.
3. A Receiver can accept miles up to 10 times per calendar year. There is no limit to the number of miles transferred per transaction.
4. A Giver (a current HawaiianMiles frequent flyer member) can perform an unlimited amount of transactions.
5. The sharing of miles is not available for Hawaiian Airlines corporate/business credit or check cardholders, commercial businesses, corporate or non-profit accounts. No member may receive payment for sharing of miles and no member may make a payment to acquire shared miles. Members engaging in the sale or purchase of miles during sharing will be subject to account closure and forfeiture of all miles.
6. HawaiianMiles cardholder's Share Miles privilege may be terminated if:
   • Monthly or annual credit or check card fees are not paid.
   • Credit or check card are no longer valid.
   • Member purchases or sells miles in conjunction with a Share Miles transaction.
7. Share Miles rules and fees may change at any time without notice.

Premier Club Terms and Conditions

1. Members must enroll as individuals and not in the name of a corporation, or any other legal entity.
2. Each member will receive a membership card and two free personalized luggage tags. Additional luggage tags may be purchased for a fee. New membership shall be valid 1 year from enroll date. Renewals shall be valid 1 year from current expiration or from enroll date if membership has expired.
3. Membership cards can be used only by the individual whose name is printed on the card. Hawaiian Airlines representatives may confiscate membership cards that are presented by anyone other than the member, or expired.
4. Memberships are non-refundable and non-transferable.
5. Members requiring a name change may purchase a replacement card and/or tag for a fee and are subject to the Terms and Conditions of the HawaiianMiles program.
6. Lost, stolen or damaged cards may be replaced for a fee.
7. Hawaiian Airlines is not responsible for any correspondence lost or damaged in the mail.
8. Priority handling when calling reservations limited to member and companion's reservations only.
9. Check-in luggage fee waivers are limited to the member and one passenger on the same reservation record.
10. Members must present a valid Premier Club membership card at the time of check-in, while pre-boarding and upon entering the "Premier Club" lounge. Membership cards must also be presented onboard Mainland U.S. flights to receive inflight amenities, which include a complimentary headset and drink, 2 drinks, or 2 headsets.
11. Members are limited to Hawaiian Airlines operated lounges located at most interisland routes serviced by Hawaiian Airlines, and on the Mainland U.S. at Los Angeles airport when traveling on a Hawaiian Airlines flight.
12. Express check-in and priority boarding are limited to members and a maximum of two guests per member when traveling on the same flight.
13. Premier Club check-in, priority boarding, and inflight amenities do not apply on Charter or Code Share flights.
14. Hawaiian Airlines reserves the right to restrict, alter or modify the fees, amenities, services, club hours, or locations at anytime with or without written notice to it's members.
15. Hawaiian Airlines reserves the right to prohibit any person from further participation in the program if, in Hawaiian's sole discretion, that person has violated Hawaiian's conditions of carriage or any of the rules described herein, which may result in termination of an individual's membership.
16. Members traveling on a non-revenue standby ticket will be limited to "Premier Club" lounge privileges only.
17. Each member is allowed to escort a maximum of two guests into the "Premier Club" lounges operated by Hawaiian Airlines. Some exceptions may apply depending on the capacity of the lounge at the time of entrance. Guests may enjoy the benefits of the lounge as long as the member accompanies and remains with them. Members are responsible for the actions of their guests and supervision of any accompanying minors in the lounge.
18. "Premier Club" lounge locations, hours and services are subject to change without notice.
19. Pets are not permitted in lounges except for service dogs for travelers with special needs.
20. Local telephone calls are free in lounges. Long distance calls may be made with a credit or calling card.
21. Outside food and beverages are not allowed in lounges.
22. Hawaiian Airlines reserves the right to terminate any membership or remove any member for inappropriate conduct, including but not limited to conduct that is disruptive, abusive or violent, or for failing to comply with membership Terms & Conditions, or who if in Hawaiian Airlines sole discretion, are not using the membership or the lounge for its intended purpose.

Pualani Terms and Conditions

1. Qualification for Pualani status is required each year based on the segments or miles flown on Hawaiian Airlines scheduled flights from January 1st through December 31st.
2. Each member will receive a membership card and two free personalized "Premier Club" luggage tags. Additional luggage tags may be purchased for a fee.
3. Membership cards are non transferable and may be used only by the individual whose name is printed on the card.
4. Membership cards are the property of Hawaiian Airlines and may be revoked for any reason.
5. Lost, stolen or damaged cards may be replaced for a fee.
6. Members must present their Pualani membership card at the time of check-in, upon entering airport passenger lounge facilities, while pre-boarding, and must be presented onboard flights to receive in-flight amenities.
7. Express check-in and pre-boarding is limited to members and a maximum of two guests per member when traveling on the same flight.
8. Express check-in, pre-boarding, and in-flight amenities do not apply on Charter flights.
9. Members traveling on a non-revenue standby ticket will be limited to lounge access only.
10. Pualani members are allowed to check-in up to three pieces of baggage on a Hawaiian Airlines flight. Excess baggage charges will begin with the fourth checked piece.
11. Where Hawaiian Airlines shares airport passenger lounge facilities with other airlines, members are subject to the rules and regulations of that facility.
12. Pualani privileges are honored only when members are traveling on Hawaiian Airlines scheduled flights and not on any other carrier.
13. Hawaiian Airlines reserves the right to change or eliminate any element of the Pualani, or Premier Club program at any time and without notice, including qualification levels, and amenities.
14. Hawaiian Airlines reserves the right to prohibit any person from further participation in the program if, in Hawaiian's sole judgment, that person has violated Hawaiian's conditions of carriage or any of the rules described herein, which may result in termination of an individual's membership.
15. Pualani members are subject to all the Terms and Conditions of the Premier Club program.

HawaiianMiles Partner Terms & Conditions

Restaurants, Shopping, Services & Activities categories for HawaiianMiles Partners only

Mileage Credits

1. HawaiianMiles are automatically awarded only when a HawaiianMiles membership card is shown at the time of purchase AND payment is made with a VISA, MasterCard, JCB or Discover credit card, debit card, check or cash. Note: Additional restrictions may apply for individual partners.
2. HawaiianMiles are awarded on purchases of goods and services but not on tax or tip, if any. Miles are not awarded in conjunction with other promotional coupons, corporate and/or wholesale rates.
3. Miles cannot be earned when paying by check, credit or debit card from merchants who only accept cash as a form of payment.
4. At restaurants, HawaiianMiles are awarded on food and beverage only. Purchase of banquet or catered services are not eligible for mileage earning. There is no limit on the number of diners in a party, but miles can only be earned on food and beverage purchases made by the member.

Mileage Errors & Refunds

1. Members must present receipt in case of any mileage errors. Mileage errors must be reported to the HawaiianMiles Service Center within 120 days of purchase.
3. Members must present their HawaiianMiles purchase receipt to obtain refunds from the HawaiianMiles merchant. Refund and return restrictions are established by each merchant, but in any event shall be limited to 30 days from the date of purchase.
4. As a result of merchant refunds, miles will show as a negative in member's HawaiianMiles mileage statement.

Program Changes

1. Participating HawaiianMiles merchants in this directory are subject to change at any time. Click here for the most current listing.
2. HawaiianMiles and Vesdia reserve the right to change the program terms and conditions at any time without notice. HawaiianMiles and Vesdia will not be responsible in the event of Acts of God, fire, casualties, strike, merchant closure or other actions taken by participating merchants or other events beyond the control of HawaiianMiles and Vesdia.

IMPORTANT: The amount of mileage earnings in Travel and Program categories and method of payment varies among Travel and Program partners. Call the HawaiianMiles Service Center for more information. Toll-free 1-877-HA-MILES (426-4537).

Purchasing Miles Terms & Conditions

1. Miles must be purchased in 500-mile increments.
2. Members may purchase an unlimited number of miles.
3. Miles may be purchased in conjunction with an award or credited in member's account for future award redemptions.
4. Cost is U.S. $.025 per mile plus 7.5% Federal Excise Tax.
5. Must be a HawaiianMiles member to purchase miles.
6. Miles are non-transferable.
7. Purchased miles are non-refundable.
8. Members may login to purchase miles to be banked or they can call the HawaiianMiles Service Center toll free 1-877-HA-MILES (426-4537).
9. Miles purchased to be used in conjunction with a flight award may be done online when booking an EAward, or by calling the HawaiianMiles Service Center or Reservations.
10. Purchases may be made with any valid MasterCard™, Visa™, American Express™, Diners™ or Discover™ credit or debit card.
11. All HawaiianMiles terms and conditions apply to purchased miles.
12. Miles purchased are instantly credited and applicable to award redemption.

Purchasing Miles FAQs
Q: May I combine my purchased miles with my miles earned from my Hawaiian Airlines Visa Credit Card account?
A: Yes

Q: If I pay for miles with my Hawaiian Airlines Visa Credit Card, do I still earn one mile per dollar on the Credit Card?
A: Yes

XtraMiles

1. Payments for purchases at participating HawaiianMiles XtraMiles Partners must be made with your Hawaiian Airlines Visa card.
2. If any part of the payment to a participating HawaiianMiles XtraMiles Partner is made with cash, check, or by means other than your Hawaiian Airlines Visa card, you will earn XtraMiles only on the amount paid with your Hawaiian Airlines Visa card.
3. Depending on the HawaiianMiles XtraMiles Partner, only payments at specified stores, for specified types of purchases, or payments up to specified amounts will earn XtraMiles. Be sure to consult the XtraMiles Partner listing at HawaiianAirlines.com.
4. Where a HawaiianMiles XtraMiles Partner is also participating in other HawaiianMiles award programs, miles will be awarded in accordance of only one HawaiianMiles award program.
5. The HawaiianMiles XtraMiles Program is designed to award Miles to individual consumers who are current Hawaiian Airlines Visa cardholders as an incentive to patronize XtraMiles Partners. Hawaiian Airlines and Vesdia Corporation reserve the right to withhold the award of XtraMiles where it is determined that the underlying card payment(s) represent payment(s) for commercial or other such purposes wherein the goods and services are not purchased, or paid for, primarily for the use of, or consumption by, the cardholder for non-commercial purposes.

Mileage Credits

1. Miles are credited to the HawaiianMiles frequent flyer account shown on the front of your Hawaiian Airlines Visa cards.
2. Miles are credited to your frequent flyer account only after your purchases appear on your Hawaiian Airlines Visa card statement.
3. Crediting to your frequent flyer account occurs 30 to 60 days after you pay with your Hawaiian Airlines Visa card, net of any refunds or credits. HawaiianMiles XtraMiles appear in your quarterly HawaiianMiles frequent flyer mileage statement generally in the month following the appearance of the purchase in your monthly credit card statement.

Mileage Errors, Refunds and Retroactive Credit

1. Refunds and credits against payments made from HawaiianMiles XtraMiles Partners during the period that they are participating in the HawaiianMiles XtraMiles program result in reversals of miles earned.
2. Such reversals show as a negative amount in your HawaiianMiles frequent flyer mileage statement unless XtraMiles earned during the period from the same Partner exceed the reversed miles, in which case the frequent flyer mileage statement will show a net amount.
3. In the event that payments to HawaiianMiles XtraMiles Partners do not result in XtraMiles earned 60 days after the time of payment, contact the HawaiianMiles Service Center. HawaiianMiles Service Center can investigate such discrepancies for retroactive crediting when you present the original charge receipt displaying the name of merchant, date, charge amount, credit card number and authorization code, and HawaiianMiles Service Center is able to verify that the payment was reflected as a charge on your Hawaiian Airlines Visa cards statement.

Send your mileage inquiry and original receipt to the HawaiianMiles Service Center, Attention: HawaiianMiles XtraMiles Retro, P.O. Box 30008, Honolulu, HI 96820. Program Changes

Participating HawaiianMiles XtraMiles Partners are subject to change at any time. Visit our web site at HawaiianAirlines.com for the most current listing.

HawaiianMiles and Vesdia Corporation reserve the right to change the program terms and conditions at any time without notice. HawaiianMiles and Vesdia Corporation will not be responsible in the event of acts of God, fire, casualties, strike, merchant closure or other actions taken by participating merchants or other events beyond the control of HawaiianMiles and Vesdia Corporation.

The HawaiianMiles XtraMiles promotion is solely owned and operated by Hawaiian Airlines and Vesdia Corporation.

HawaiianMiles Service Center
P.O. Box 30008, Honolulu, HI 96820
Phone: 838-5333 (Oahu)
Toll Free: 1-877-HA-MILES (426-4537)