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HawaiianMiles Terms & Conditions 

 Pualani Terms and Conditions*

  1. Qualification for Pualani status is required each year based on the segments or miles flown on Hawaiian Airlines scheduled flights from January 1st through December 31st.
  2. Each member will receive a membership card and two free personalized "Premier Club" luggage tags. Additional luggage tags may be purchased for a fee.
  3. Membership cards are non transferable and may be used only by the individual whose name is printed on the card.
  4. Membership cards are the property of Hawaiian Airlines and may be revoked for any reason.
  5. Lost, stolen or damaged cards may be replaced for a fee.
  6. Members must present their Pualani membership card at the time of check-in, upon entering airport passenger lounge facilities, while pre-boarding, and must be presented onboard flights to receive in-flight amenities.
  7. Express check-in and pre-boarding is limited to members and a maximum of two guests per member when traveling on the same flight.
  8. Express check-in, pre-boarding, and in-flight amenities do not apply on Charter flights.
  9. Members traveling on a non-revenue standby ticket will be limited to lounge access only.
  10. Pualani members are allowed to check-in up to three pieces of baggage on a Hawaiian Airlines flight. Excess baggage charges will begin with the fourth checked piece.
  11. Where Hawaiian Airlines shares airport passenger lounge facilities with other airlines, members are subject to the rules and regulations of that facility.
  12. Pualani privileges are honored only when members are traveling on Hawaiian Airlines scheduled flights and not on any other carrier.
  13. Hawaiian Airlines reserves the right to change or eliminate any element of the Pualani, or Premier Club program at any time and without notice, including qualification levels, and amenities.
  14. Hawaiian Airlines reserves the right to prohibit any person from further participation in the program if, in Hawaiian's sole judgment, that person has violated Hawaiian's conditions of carriage or any of the rules described herein, which may result in termination of an individual's membership.
  15. Pualani members are subject to all the Terms and Conditions of the Premier Club program.
*Terms and Conditions may change without notice
If you have any questions about Hawaiian Airlines Premier Club or Pualani program you may contact the HawaiianMiles Service Center.
HawaiianMiles Service Center
Premier Club Department
P.O. Box 30008
Honolulu, HI 96820
Toll Free: 1-877-HA-MILES (426-4537)
Hours of Operation:
Monday through Friday, 8:00 am to 4:00 p.m., Hawaii Standard Time
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