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Main Topics

Reservations
Technical Support
HawaiianMiles Service Center
Damage or Lost Luggage Inquiries
Chartered Flight Service
Consumer Affairs Office
Employment Opportunities
News Media Inquiries
Investor Relations Contact
Corporate Headquarters

Departments

Reservations

• Changes to reservations made on HawaiianAir.com or over phone with Hawaiian Airlines
• Baggage
• Check Flight Status

Travel Agent Reservation
If you have made your reservation through a travel agent or reserved a package online, you must contact your travel agent or company that sold you the package to make your changes.

U.S. & Canada Reservations:
Daily Hours: 24 hours a day, 7 days a week
Toll-Free: 1-800-367-5320

Australia Reservations:
Daily Hours: Monday - Friday 9:00 am - 5:00 pm Australia Standard Time (AST)
Toll-Free: 1300 669 106

Japan Reservations:
Daily Hours: Monday - Sunday 9:30 am - 5:30 pm Japan Standard Time (JST)
Phone: 03 5405 8761

Korea Reservations:
Daily Hours: Monday - Friday 9:00 am - 6:00pm
Sunday 10:00 am - 5:00 pm Korea Standard Time (KST)
Closed Saturday and national holidays
Phone: 02 775 5552

Manila Reservations:
Daily Hours: 9:00 pm - 6:30 pm
Closed from 6:30 pm - 9:00 pm Philippine Standard Time (PST)
Toll-Free: 02 860 2300

Group Reservations:
Group Bookings: 10 travelers or more
Hours: Monday - Saturday 8:30 am - 5:00 pm Hawaii Standard Time (HST)
Closed: Sunday
Toll-Free: 1-800-367-8058

Please be advised that our Online Reservations System only accepts credit cards with billing addresses (where you receive your bank statements) within the United States, U.S. Territories, Canada, Australia, The Philippines, and Japan. For all other passengers, please consult with a local travel agency near you for the best tour packages and prices.

Website Questions or Technical Support

Daily Hours: 24 hours a day, 7 days a week
1-866-586-9419

• General comments about HawaiianAirlines.com
• Problems using our online services
• Forgot your password

HawaiianMiles Service Center

Monday-Friday: 8:00am - 4:30pm HST
Toll Free: 1-877-HA-MILES (1-877-426-4537)
Fax: 1-808-840-8333

• Forgot your password
• Need mileage credit for past flights or purchases with partner merchants
• Changes to your HawaiianMiles personal account information
• Make award reservations for hotels, cars, and other award options

Damage or Lost Luggage Inquiries

Claim Department
Monday - Friday: 8:00am - 4:30pm (except holidays)
Phone: 1-866-389-6654
Fax: 1-808-835-3466

The Claims Department or Baggage Service is responsible for assisting passengers who have had problems with their checked baggage or property while on a Hawaiian Airlines flight. » More Baggage Inquiries Information

Chartered Flight Service

If you have questions regarding your chartered flight service or need help with any issue relating to your chartered flight, please contact the respective charter company. If you require a letter of verification of a flight disruption experienced on your chartered flight for travel insurance purposes only, may be requested via airlines:

Hawaiian Airlines
Consumer Affairs Office
P.O. Box 30008
Honolulu, HI 96820
or fax 808-838-6777

We will require your charter flight number, date of travel, and full name of passengers that traveled, and current mailing address.