Baggage Fees & Policies

• Carry-on Bags
• Check-in Luggage
• Item Exemptions
• Partner Airlines

Carry-On Bags

Each ticketed passenger is currently limited to one piece of carry-on baggage and one personal item. You may check your stroller or car seat at the gate. Car seats, infant carrying seats, or strollers are all accepted as check-in baggage, in addition to the free baggage allowance for the accompanying ticketed adult passenger, as long as traveling with the child. (There is no separate baggage allowance for infants held in a passenger's lap.)

These items may be carried on the aircraft as your one-piece of carry-on baggage allowance, provided the item can properly fit in the overhead compartment or stowed beneath the seat in front of you. In addition to the one-piece carry-on baggage allowance, you may also carry on one personal item such as a purse, briefcase, laptop computer, backpack or similar item.

Your primary storage area is the space under the seat in front of you. The overhead compartments are on a first come, first serve basis and are for all passengers. If your carry on item is unable to be safely stored under the seat in front of you or in the overhead compartment, or if all storage areas are full, you may be asked to check in your baggage for pick-up upon your arrival. For items exempt from the carry-on item limit, please see below. For liquid restrictions, please see the TSA 3-1-1 guidelines.

Domestic Check-In Luggage

Fees are assessed per piece, each way, and are non-refundable.

Excess Weight Fee

Items 51-70 pounds (23-32 kg)

Exceptions (weight allowance: 70lbs (32kg)):

• Flights to/from Sydney (SYD). Includes connections to/from North America via Honolulu (HNL).
• Direct flights between Manila (MNL) and Hawaii. Does not include connections to/from North America via Honolulu (HNL) (weight allowance: 50 lbs).
• Business Class on flights to/from Japan (KIX/HND/FUK), Korea (ICN), and Philippines (MNL). Includes connections to/from North America via Honolulu (HNL)

Excess Size Fee

Items 63-80 linear inches (157-206 linear cm), measured length+width+height

Not Accepted

Items exceeding 70 pounds or 80 linear inches

For wholly domestic travel, first marketing carrier rules apply. International rules apply for any itinerary with an international segment, regardless of stopovers (first international marketing carrier rules apply).

Neighbor Islands

First bag

$17^a

Second bag

$17

Additional bags

$25 each

Excess Weight

Add $25 each

Excess Size

Add $25 each

North America

First bag

$25

Second bag

$35

Third - Sixth bags

$125 each

Additional bags

$200 each

Excess Weight

Add $50 each

Excess Size

Add $100 each

International Check-In Luggage

International baggage rules will apply for entire trip, including domestic segments regardless of stopover, providing the itinerary includes at least one ticketed international point. First international marketing carrier rules apply on any itinerary with an international segment.

Customs

All international passengers arriving into a US port of entry is subject to US customs inspection. Passengers should not leave the customs area to re-check bags onto a connecting flight, unless connecting on another itinerary (seperate confirmation code) or if stopover is for more than 4 hours.

International → Neighbor Island connection

Claim luggage, clear them with a CBP officer, and drop them off at the reboarding counter located in customs

International → US Domestic connection

Claim luggage, clear them with a CBP officer, agriculture inspection, and drop them off at the reboarding counter located in customs

Item Exemptions

Carry-On Bags

The following items are not included as part of the carry-on baggage limit. Each fare-paying passenger may carry, without additional charge, the following articles of baggage only when retained in the passenger's custody:

• A handbag or pocketbook
• An overcoat or wrap
• A foot rug
• An umbrella or walking stick
• A camera
• A pair of binoculars
• A reasonable amount of reading matter for the flight
• An infant's food for consumption enroute
• A collapsible wheelchair and/or crutches and/or braces or other prosthetic device on the same flight with passenger using the device
• Any assistive device or mobility aid

Check-In Luggage

The following items are exempt from check-in luggage charges:

• Car seats, infant carrier, or stroller (excluding jogging strollers) when traveling with a child
• Wheelchairs, walkers, crutches, canes, and other personal assistive devices
• For travel between Hawaii and the Continental US, one pre-packaged box of papayas or pineapples (pre-agricultural inspected) per passenger not to exceed 10 lbs. in weight

The following passengers are exempt from the 1st and 2nd check-in luggage charges:

• Customers traveling in First Class
• Customers traveling direct to/from International Destinations
• Premier Club Members - Member Only
• Pualani Gold - Member Only
• Pualani Platinum - Member Only (3 bags exempt)
• Corporate Members
• Customers traveling on government or military fares
• Active US Military Personnel and/or qualified dependents. Valid Military ID must be presented at time of check-in. (4 bags exempt in coach / 5 bags exempt in first class)
• Confirmation codes with at least one Hawaiian Coach Plus segment (North America Itineraries)
• Airline Employee (HA/OA) pass travelers, including Executive Pass Travel

Refunds

Missed flight or bags paid for during check-in

Baggage fees paid through web check-in, kiosk check-in, or airport ticket counter are non-refundable

First Class Upgrade

If you upgraded at the gate, you are not eligible for a refund of baggage fees. Checked bag fees are based on your status and class of ticket cabin at time of check-in.

Passengers who upgrade to First Class by Web Check-in, Kiosk, or Mileage upgrade prior to check-in will receive the First Class baggage fee waivers.

Flight cancellation or schedule change

You are eligible for a refund of the first or second checked bag fee only in situations where there is a flight cancellation or schedule change. Refunds will not be initiated automatically. Customers may request a refund in writing by contacting us at:

Hawaiian Airlines
Consumer Affairs Office
P. O. Box 30008
Honolulu, HI 96820

Please include your name, address, a brief explanation of why the refund is being requested, a copy of the boarding pass, and a passenger receipt or unused portion of the eligible ticket, along with any other documentation to assist in processing the refund request. Please allow six to eight weeks for processing.

Other Notes

Payment of Bag Fees

Passengers may pay for checked baggage fees through Web Check-In or at the airport with a credit card. If passengers enter a number over the standard baggage allowance, or are subject to charges, a pop up will appear asking for credit card information.

Excess Baggage

Excess Baggage is accepted on a space available basis only Hawaiian Airlines is not responsible for ground delivery at point to where excess piece(s) is/are checked. No article will be accepted for transportation if the maximum outside linear dimensions exceed 80 inches or if the article weighs more than 70 pounds, with the exception of:

1. Hawaiian Airlines will accept one article weighing more than 70lbs but less than 80lbs tendered by a representative of the United States Secret Service or white house communication agency.
2. This provision does not apply to duffel bags, sea bags, or B-4 Bags, Sporting Equipment, Live Animals, or Cabin Baggage
3. Exception 3: This provision does not apply to assistive devices or mobility aids as defined in 14 CFR Part 382.